Customer Service Excellence

Delight your passengers at every turn with service that goes above and beyond. From warm greetings and seamless meet‑and‑greet protocols to expert assistance for elderly or disabled clients, this course equips you with the skills to anticipate needs and exceed expectations. You’ll master secure luggage handling, clear fare explanations and proactive problem resolution, plus techniques for collecting and responding to real‑time feedback. Graduate ready to transform every journey into a five‑star experience.